The POINTER service desk represents the central point of contact for all customer support- and maintenance-related requests.

Services

• Support for end users through direct contact by means of telephone, electronic mail or remote access
• 1st/2nd/3rd level support
• Software maintenance
• Processing of reported problems according to established escalation procedures
• Supply of technical and service-related information
• Comprehensive reporting

Service requests

Customers can report problems as follows:

• by telephone
• by telefax
• by electronic mail