POINTER ensures the successful operation of delivered products with a comprehensive offering of maintenance services.

Our service desk provides timely quality support for all customer requests.

To fully protect customer investments, POINTER offers both general and tailored technical support and maintenance services over the lifecycle of a product:

• 1st/2nd/3rd-levet technical support
• Software maintenance
• Hardware maintenance
• Rollout services
• Consumables
• Spare parts

Customer benefits

• High quality of service
• Offering includes both general and tailored technical support and maintenance services tailored to meet customer requirements
• Transparency in operation through detailed and precise reporting

Hardware maintenance

POINTER supports the following general service maintenance concepts:

• Service maintenance at POINTER ("bring-in")
• Service maintenance on customer location ("on-site")
• Comprehensive service maintenance on customer location ("on-site full service")

Rollout services

Following customer requirements, POINTER ensures a wide scope of rollout-related services ranging from hardware installations on store locations to setup services for systems and/or related software components.

Consumables

For all delivered products POINTER supplies originally manufactured consumables.